Refund Policy

Last updated: May 20, 2026

1. Digital Goods

BTEAI provides digital AI generation services and credits. Because AI computing power is consumed immediately upon generation, consumed credits are strictly non-refundable.

2. Refund Eligibility

If you purchased credits and have not consumed them, you may request a full refund within 7 days of purchase.

If you experienced a system error (e.g., charged but no credits received, or accidentally double-charged), we will issue a full refund or credit compensation after verification.

3. How to Request a Refund

Please email us at support@bteai.com with your account email and transaction ID. Refunds will be processed to your original payment method within 5-10 business days.